To connect with the ION support team, use the information below..

Via Web

Click here to request support using our online form.

Via Phone

Toll-Free (United States)
+1 (800) 722-8986

+1 (908) 546-3900, Option 2

Via Email


United States & International
+1 (908) 546-3901

Standard Support Hours

8:30 AM - 5:30 PM United States, Eastern Standard Time
Monday - Friday

Extended and 24/7 plans are available with selected SecureCare support plans. View our Secure Care Service Brochure or to request information on SecureCare, speak to your support representative or email

Technical Support Checklist

For faster problem resolution, we strongly recommend you have the following available when you contact ION for technical support:

  • Serial number of the appliance
  • Model number of the appliance
  • Your name (First/Last)
  • Telephone number where you can be reached, including country and area code
  • Company name
  • Description of problem and what you have already tried
  • Dial-up number and login credentials for ION technical support to access the appliance remotely (If applicable)

Our latest updates for Spectre-Meltdown Vulnerability here.

Our latest updates for CentOS here.

Our latest updates on the Shellshock Vulnerability here.

Our latest updates on the Heartbleed Vulnerability here.

How do I find the serial number on an ION appliance?

The serial number is typically a ten-digit number found on the bottom or back panel of the appliance. The serial number often follows the letters “SN” (sometimes written “S/N”).

How do I find the model number for an ION appliance?

There are two ways to find an ION model number.

  1. Use the built-in utility.   (Works for 3100, 3300, 3500, 5500, and 5600 series appliances.)
  • Launch a system prompt.
  • Type “VER” and hit Enter.
  • The model number will appear in a list of appliance information.

   2.   Find the ION model number on the device

  • The ION model number is typically listed near the serial number on the bottom or back plane of the device.

Recent Events

June 10, 2018 (All day) - June 15, 2018 (All day)
United States
The IEEE MTT International Microwave Symposium (IMS) is the premier annual international meeting for technologists involved in all aspects of microwave theory and practice. It consists of a full week of events, including technical paper presentations, workshops, and tutorials, as well as numerous social events and networking opportunities. The symposium also hosts a large commercial exhibition. Co-located with IMS are the IEEE RFIC and ARFTG conferences.
May 30, 2018 (All day) - May 31, 2018 (All day)
4899 Uplands Drive
Join the Emcon team at CANSEC 2018 as they showcase the latest developments in TEMPEST, rugged, and high security IT solutions for the government marketplace. CANSEC is Canada’s annual Defence exhibition taking place at the EY Centre in Ottawa. CANSEC is Canada's foremost defence technology showcase. A two-day event, CANSEC will feature 120,000 square feet of indoor exhibits by Canada's leading edge defence and security companies, as well as an outdoor static display. This showcase targets a wide audience of customers that includes Government agencies and departments with an interest in the defence sector.