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ION Networks Support


APITech's ION brand secure networking products are complemented by a comprehensive service and support offering. Out support system smooths implementation, provides you with expertise on-demand and helps you make the most of your ION product investment. Our service and support team and well-trained specialists are dedicated to offering our customers rapid and professional response. Through every stage of project and product evolution, our team is available to assist you.

ION SecureCare provides comprehensive, round-the-clock support during the operational lifetime of your ION products. Priority status ensures the fastest response. Multiple levels of support are available to address everything from basic technical questions to complex problem resolution.

  • 24 hours per day, 7 days per week
  • Unlimited
  • Dedicated toll-free support number
  • Covers Tier-1, Tier-2, and Tier-3 support
  • Ideal for:
    • PRIISMS customers
    • New customers
    • Customers that run 24/7 operations and need immediate response to maintain system uptime or meet Service Level Agreements