API Technologies currently provides a wide variety of support for ION customers. Including 24/7 hour support for Secure Care customers.
Further information regarding contacting ION support can be found below. To connect with the ION support team, use the information below.
United States & International: +1 (908) 546-3901
8:30 AM - 5:30 PM United States, Eastern Standard Time
Monday - Friday
Extended and 24/7 plans are available with selected SecureCare support plans. View our Secure Care Service Brochure or to request information on SecureCare, speak to your support representative or email firstname.lastname@example.org.
For faster problem resolution, we strongly recommend you have the following available when you contact ION for technical support:
The serial number is typically a ten-digit number found on the bottom or back panel of the appliance. The serial number often follows the letters “SN” (sometimes written “S/N”).
There are two ways to find an ION model number.
2. Find the ION model number on the device